Last updated: August 2026
Who this covers
ACE Platformsprovides software to contracting businesses. Those businesses are our customers. Their own customers — homeowners — have data stored in the platform by the contractor, who controls it. We process it on the contractor’s behalf.
What we collect
- Account details for users of the platform: name, email, role.
- Business records the contractor enters: jobs, customers, estimates, documents, photos, schedules and financial records.
- Usage and diagnostic information needed to operate and support the service.
- Location data on mobile, when a user logs a canvassing visit — captured only at the moment of that action.
What we do with it
We use it to provide the service, support it, bill for it, and keep it secure. We do not sell personal data, and we do not use customer business records to train models for anyone else.
Who else touches it
We use service providers to run the platform — hosting, database, payments, email delivery and AI features. Each receives only what is needed to perform its function.
Retention and deletion
Records are retained while the account is active. A contractor may request export or deletion of their data; contact us and we will work through it with you.
Contact
Questions about this policy: hello@aceplatforms.com